Huduma Kenya Directs Kenyans to Collect Their IDs, Birth Certificates, and Smart Driving Licences

A photo collage of a driving licence (left) and National Identity Cards ready for collection. Photo Huduma Kenya

The government, through Huduma Kenya, has directed Kenyans to collect their unclaimed identification documents, including national IDs, smart driving licences, and birth certificates, from various service centres across the country.

Huduma Kenya on Wednesday, April 1, revealed that thousands of critical personal documents remain uncollected, raising questions about the application and processing timelines.

Similarly, the update follows a recent announcement by Huduma Kenya revealing how applicants will be contacted once their driving licences, ID cards, and birth certificates are ready.

In a brief notice on February 12, 2026, Huduma Kenya disclosed that members of the public who applied for the above documents would receive direct communication once their documents were processed.

According to the agency, the applicants will either receive a phone call or a text message from 1919 and 020 690 0020 informing them that their documents are ready for collection.”Collect processed documents at Huduma Centres. We will send you a text and also call you from our contact centre only through 1919 or 0206900020 to bring you your document,” Huduma Kenya said.

“Is your Identification card, Driving licence, or Birth Certificate in this pile? Do not let it gather dust. Come for the documents!” Huduma Kenya announced.

Processed IDs at Nyayo House in Nairobi County. Photo Julius Bitok

The timely processing and collection of these documents are crucial as they are essential for accessing several key services such as employment, education and banking.